1. General Terms & Legal Capacity

By contracting the services of WavingCode, the client declares to be 18 years of age or older, possessing the legal capacity to enter into a contract, and certifies that the funds used for payment originate from lawful sources. The use of our services for any illicit purpose will result in the immediate termination of the account without notice.

2. Service Nature & Technical Limitations

2.1 Intermediation: The client acknowledges that WavingCode may act as a direct provider, administrator, or reseller. Therefore, services are subject to the limitations and scope of the original infrastructure providers.

2.2 Third-Party Software: WavingCode is not responsible for changes, updates, bugs, or modifications to hardware or software associated with the service (e.g., DirectAdmin, cPanel, PHP versions, Softaculous scripts). Any interface change or functional defect in these tools is not considered a breach of contract.

2.3 Uptime: We aim for a 99% uptime, excluding scheduled maintenance. Third-party monitoring reports are not accepted as the sole evidence of service downtime.

3. Domain Management

3.1 Registration: Domains are registered through reseller accounts. Clients may request the transfer of a domain to their own name provided there are no outstanding balances and the client assumes the transfer costs.

3.2 Renewals: It is the sole responsibility of the client to renew domains on time. Once the expiration date has passed, WavingCode does not guarantee recovery, and additional reactivation fees may apply.

3.3 Public Information: The client accepts that domain registration information is public (Whois) according to ICANN regulations and territorial registry policies.

4. Digital Products (Bots, APIs & Extensions)

4.1 Third-Party Dependency: Our Bots (WhatsApp, Telegram, etc.) and APIs depend on external platforms (Meta, Telegram, etc.). WavingCode is not responsible for changes in policies, API updates, or bans imposed by these third parties that may affect product functionality.

4.2 Licensing: Services are provided under a license of use. Redistribution, resale, or reverse engineering of the source code is strictly prohibited.

5. Acceptable Use Policy (Zero Tolerance)

The following activities are strictly prohibited:

• Spam: Sending unsolicited bulk emails. We maintain a Zero Tolerance Policy regarding Spam. Violation will lead to immediate suspension without refund.
• Illegal Content: Hosting malicious software, pornography, gambling, pirated software, or material infringing on copyrights.
• Resource Abuse: Excessive use of CPU, RAM, or Inodes that impacts other users on the server. WavingCode reserves the right to suspend accounts causing disproportionate load.

6. Billing & Payments

6.1 Upfront Payment: All services must be paid in advance. No refunds are issued for overpayments; these will be kept as credits for future services.

6.2 Payment Default: Overdue accounts will be automatically suspended. Services deemed "abandoned" may be permanently deleted without prior notice.

6.3 Taxes: If a legal invoice is required, the client must provide complete tax information within 30 days; otherwise, the invoice will be issued as "Final Consumer".

7. Refund & Money-Back Guarantee

7.1 Period: We offer a 100% money-back guarantee during the first 30 calendar days.

7.2 Conditions: Refunds apply only to technical issues directly attributable to WavingCode's infrastructure that prevent the normal use of the service.

7.3 Exclusions: The following are NOT refundable:

• Domain registrations, renewals, or transfers.
• Advanced technical support or consultancy services.
• Digital Products (Bots, APIs, Extensions) once credentials or downloads are delivered.
• Accounts suspended for violating the Terms of Service or Spamming.

8. Technical Support & "Best Effort"

8.1 Scope: Support is limited to the infrastructure and platforms provided. It does not include web design, client-side programming, SEO optimization, or third-party software configuration.

8.2 Best Effort: Any additional assistance exceeding the included support is considered a "Best Effort Courtesy" and does not constitute a contractual obligation or a guaranteed result.

8.3 Conduct: We reserve the right to suspend support for any client using offensive language or threats toward our staff.

9. Client Area & Security

9.1 Official Channel: The Client Area at clients.wavingcode.com is the only official means for requests, support, and billing.

9.2 Credentials: The client is solely responsible for password security. WavingCode is not liable for actions performed using valid credentials obtained through client negligence.

9.3 Contact Email: The client must register an email address external to the contracted domain to ensure access to the account in case of service failure.

10. Data Responsibility & Backups

WavingCode does not guarantee complete data restoration and is not liable for any loss of information.

11. Governing Law & Disputes

These terms are governed by the laws of Ecuador. Any legal dispute shall be resolved in the courts of Ecuador.

1. Data Collection

WavingCode collects only the minimum necessary information required to provide our services. This includes data provided by the client during the registration process and checkout in our Client Area, such as:

• Personal Identification: Full name, email address, and phone number.
• Billing Information: Physical address and Tax Identification Number (RUC/ID) for legal invoicing and tax compliance.
• Technical Data: IP addresses and system logs, which are automatically collected by our servers for security purposes and to prevent abuse (Spam/DDoS).
• Service Data: Domain names and account configurations necessary to set up your hosting or digital products.

2. How We Use Your Information

The information collected is used strictly for the following purposes:

• Service Delivery & Management: To set up your hosting accounts, register domains, and provide technical support.
• Tax & Legal Compliance: To issue legal invoices and comply with national and international tax regulations.
• Backup & Recovery: To ensure that your account data is included in our disaster recovery backups, allowing us to restore your services in case of critical failure.
• Communication: To send important notifications regarding your services, billing reminders, and critical system updates.
• Security: To monitor for fraudulent activity and ensure the stability of our infrastructure.

3. Third Party Disclosure

WavingCode does not sell, rent, or trade your personal information to third parties. However, we may share data under the following specific circumstances:

• Payment Processors: Your payment data is processed by third-party gateways (e.g., PayPal, Stripe, PayPhone). WavingCode does not store credit card numbers or sensitive financial data on our servers.
• Domain Registrars: When registering a domain, your contact information is shared with the official registrar (e.g., SpaceShip, Porkbun) as required by ICANN regulations.
• Legal & Government Requests: We may disclose your information if required by law, or in response to a valid request from government authorities, law enforcement, or judicial orders during an official investigation.
• Service Providers: We may use trusted third-party tools for automated backups or security monitoring, all of which are bound by strict confidentiality agreements.

1. Eligibility for Refunds

At WavingCode, we strive to provide high-quality services. However, refunds are not granted automatically and are handled on a case-by-case basis. A refund may be considered only if:

• Critical Technical Failure: The service is completely unusable due to a technical failure on our end that cannot be resolved within 72 hours of reporting.
• Service Not as Advertised: The service provided differs significantly from the plan description at the time of purchase.
• Request Period: The refund request must be submitted within the first 14 calendar days of the service activation. After this period, no refunds will be issued under any circumstances.

2. Process of Requesting a Refund

To request a refund, clients must follow the official procedure to ensure proper tracking and verification:

• Ticket Submission: All requests must be sent exclusively through the Client Area by opening a support ticket (https://clients.wavingcode.com/submitticket.php). Requests via email, WhatsApp, or social media will not be processed.
• Verification: Our technical team will review the account to verify that the issue is indeed a provider-side failure and not caused by the client's own configurations, scripts, or third-party software.
• Processing Time: Once approved, the refund will be processed back to the original payment method within 15 business days.

3. Non-Refundable Items

The following items and situations are strictly non-refundable and are considered final sales:

• Domain Registrations: Due to the nature of domain registries, costs are paid immediately to the registrar. Therefore, domain registrations, renewals, and transfers are 100% non-refundable.
• Digital Products: Once the API keys, download links, or access credentials for Bots and Extensions have been delivered, the product is considered consumed and is not eligible for a refund.
• TOS Violations: No refunds will be issued for accounts suspended or terminated due to violations of our Terms of Service, including but not limited to Spamming, resource abuse, or hosting illegal content.
• Promotional Offers: Services purchased under 'Lifetime' deals or special promotional discounts are non-refundable.